Frequently Asked Questions

To edit an event, you must first be an admin for the team in question.
Click on the "Events" tab (picture 1).
Click on the three dots "..." icon of the event you want to edit (picture 2).
Then "Modify recurrences" (picture 3).
This will take you to the edit screen for the event. Click on the "Validate" button once the modifications have been made (picture 4).

To delete an event, you must first be the admin of the team in question.
Click on the "Events" tab (picture 1).
Click on the three dots "..." icon of the event you want to delete (picture 2).
Then “Delete recurrences” (picture 3).
You can thus delete the desired event by clicking on "Delete" (picture 4).

To send a reminder notification manually, you must first be an admin for the team in question.
Click on the "Events" tab (picture 1).
Click on the three dots "..." icon of the event for which you want to send a reminder notification (picture 2).
Select "Send reminder notification" (picture 3).
A reminder notification for the event is automatically sent to the selected participants.

Note: only recurring events can be cancelled. One-off events or matches can only be deleted. Then, you can post a message in the Team Changing Room to explain to your players the reason for the deletion.

To cancel a recurring event, you first need to be a team admin.
Click on the "Events" tab (picture 1).
Click on the three dots "..." icon of the event you want to cancel (picture 2).
You can now click on “Cancel this event” (picture 3).
And finally, "Validate" the cancellation of the recurring event (picture 4).

To leave a team, click on the "Team" tab (picture 1).
Then "Leave team" (picture 2).
To finalize your exit from the team, all you have to do is click on "Leave" (picture 3).

Note: to remove a player from a team, you must first be the admin of the team in question.

Start by clicking on the "Members" tab (picture 1).
Select the card of the member concerned by the deletion (picture 2).
Click on the three dots "..." icon of the member you want to remove from the team (picture 3).
Then click on "Delete team member" or "Delete team admin" (picture 4).
You can confirm the operation by clicking on the "Delete" button (picture 5).

To assign a player as team administrator, you must be a team admin yourself.
Start by clicking on the "Members" tab (picture 1).
Select the card of the member concerned by the transition to admin of the team (picture 2).
Click on the three dots icon "..." of the member you want to switch to team admin (picture 3).
Once the member's profile is displayed, you will see a "Switch member to admin" button. The latter is now a team admin (picture 4).

To remove admin rights, it is necessary to be an admin of the team yourself. Start by clicking on the "Members" tab (picture 1).
Select the card of the admin concerned by the deletion of admin rights (picture 2).
Click on the three dots icon "..." (picture 3).
Click on "Withdrawing Admins rights" (picture 4).

Note: in order to be able to withdraw admin rights, another admin must be present in the team. If this is not the case, you must first appoint another admin before you can withdraw your rights.

To stop being an administrator, you must first click on the "Members" tab (picture 1).
You have to click on your own membership card (picture 2).
Then on the three dots icon "..." (picture 3).
Click on "Remove as administrator" button. Once validated, you are no longer a team admin (picture 4).

Note: when a player is named as a spectator, he is not counted in the event attendance screens and no longer receives reminder notifications. However, he can still post and respond to publications on the team's dressing room. This status is ideal for relatives or friends who follow the team, for example

To switch a player to spectator profile, you must first be a team admin.
Start by clicking on the "Members" tab (picture 1).
Next, you need to click on the card of the team member you want to switch to spectator profile (picture 2).
Then on the three dots icon "..." (picture 3).
Finally click on the button "Switch Member to Viewer" (picture 4).

To switch a player to a member profile, you must be the team admin yourself and the player must be in a spectator profile in order to be able to switch him back to a member profile.
Start by clicking on the "Members" tab (picture 1).
Then you need to click on the card of the team member you want to switch to member profile (picture 2).
Click on the three dots icon "..." (picture 3).
Finally, click on the button "Switch Member to Player" (picture 4).

To change your team name, invitation code, sport, category, time zone or zip code, you must first be a team admin.
Start by clicking on the "Team" tab (picture 1).
Click on "Edit team" (picture 2).
You can then make the desired changes by clicking on each sub-list and editing the detail (picture 3).

To change the team logo, you must first be a team admin.
Start by clicking on the "Team" tab (picture 1).
Click on the team logo to import the image you want (picture 2).

To change your name, first name or e-mail address, click on your profile picture, located at the top left of the display (picture 1).
Click on "Edit profile" to access the changes (picture 2).
You can now change your name, first name or email address before saving the desired changes (picture 3).

Note: if you have changed your email address and need to log back into the application, you will need to use this new email address with your usual password.

To change your password, you must first click on your profile picture, located at the top left of the display (picture 1).
Then you need to click on the "Change password" button (picture 2).
All you have to do is enter your current password, define and confirm your new password, and save the changes (picture 3).

To reset your password, click on the "Login" button on the home page.b class="capture_faq_bis"> (picture 1).
Click on "Forgot your password?" (picture 2).
Enter your (active) email address corresponding to your account and press "Validate" (picture 3).
You will receive an email that should allow you to reset your password by pressing : "Click on this link to reset your password".
After clicking on the link, a second email will be sent to you with your new default password. It is mandatory to log back into the application with this new password.
Once logged in, you will be able to change the password yourself to a more familiar one if you wish (see Question: "How do I change my password?")

Note: It is possible that these emails may end up in your spam so remember to check them if you don't receive anything in your main mailbox. Also, please flag these emails as non-spam so that email providers realise that these are important transactional emails and have nothing to do with spam. Finally, if you still don't receive anything, it is possible that your email address is wrong (so unreachable by our server). In this case, please contact our support at support@teampulse.net and we will take care of correcting your email address manually.

To add your profile picture, you must first click on your profile image, located at the top left of the display (picture 1).
Click on your profile image to import the picture you want (picture 2).

Note: to link your initial account with Facebook, you must first of all have logged in in the classic way by entering an email and a password. Therefore, you should not have used the connection with Facebook. Once your account has been linked to Facebook you can either log in using your email address / password or use the Facebook login button.

Start by opening your profile by clicking on your profile picture, located at the top left of the display (picture 1).
Then, you must click on the button "Link your Facebook account" (picture 2).

Note: to delete a post on the team changing room, you must first know that only administrators have the right to perform this operation and thus delete any post. For others (members or spectators), they can only delete their own post.

In the "Changing room" tab, click on the three dots "..." icon of the publication you want to delete (picture 1).
Then click on "Delete post" (picture 2).
You just have to confirm to "Delete" the post (picture 3).

Note: even as an admin, a user cannot modify publications other than his own.

In the "Changing room" tab, click on the three dots "..." icon of the publication you want to modify (picture 1).
Then click on "Edit post" (picture 2).
You just need to edit your post before you "Publish" it again (picture 3).

In the "Changing room" tab, click on the three dots "..." icon of the publication you want to modify to copy (picture 1).
Then click on "Copy post" (picture 2).

Note: only the admins have the right to delete an other comment than their own. For the others, member or spectator, they can only delete their own comment.

In the "Changing room" tab, click on the three dots "..." icon of the comment you want to delete (picture 1).
Then on "Delete comment" (picture 2).

In the "Changing room" tab, click on the three dots "..." icon of the comment you want to copy (picture 1).
Then on "Copy comment" (picture 2).

Start by creating a publication. To do this in the "Changing room" tab, click on "Share with your team" (picture 1).
All you have to do is click on the "Add photos" button, choose your selection of photos and add your text before "Publish" using the button at the top right of your screen (picture 2).
You can choose a maximum of 5 photos per publication

Note: On Android, the selection of several images is done in three steps. First of all, click on the "Add photos" button. Once you are in the screen where you can take a photo, slide your finger up the screen. This will take you to the phone's image library. Then, hold your finger on a picture to switch to multi-select mode. Finally, touch the images you want to select.

To create a team, you must click on the team image located at the top left of your screen (picture 1).
Then on "Create a team" (picture 2).
You just have to follow the instructions.
To join a team, you must click on the team image at the top left of your screen (picture 3).
Then on "Join a team" (picture 4).
You just have to enter the code that the team admin has given you beforehand (picture 5).

Note: Our newsletters are not there to send you advertising but only to keep you informed of the improvements and updates we make on the application. Also, some newsletters may be classified as spam. We invite you to check the sender (contact@teampulse.net) before reporting the email as non-spam.

To receive the newsletters, you must first click on your profile picture, located at the top left of the display (picture 1).
Click on the "Authorize newsletter" tab (picture 2).

First of all to add a recurring event, you need to be a team admin.
You must go to the "Events" tab (picture 1).
Click on the logo at the bottom right to add a recurring event (picture 2).
Click on "Add a recurring event" (picture 3).
All you have to do is enter the information related to the recurring event and click on the "Validate" button (picture 4).

First of all to add a one-off event, you need to be a team admin.
You must go to the "Events" tab (picture 1).
Click on the logo at the bottom right to add a one-off event (picture 2).
Click on "Add a one-off event" (picture 3).
All you have to do is enter the information related to the one-off event and click on the "Validate" button (picture 4).

First of all to add a match, you need to be a team admin
You must go to the "Events" tab (picture 1).
Click on the logo at the bottom right to add a match (picture 2).
Click on "Add a match" (picture 3).
All you have to do is enter the information related to the match and click on the "Validate" button (picture 4).

In order to convene a match, you must first of all be a team administrator.
Go to the "Events" tab and then select the match concerned by the call-up (picture 1).
Click on "Create line-up" (picture 2).
You can click on the different players in order to select them with the numbers corresponding to their positions for the match and click on "Validate" once you have finished line-up (picture 3).
Back on the match screen you can "View the composition" (picture 4).
When viewing, you can "Publish the composition" in the Team changing room (picture 5).
The screen for posting a message on the cloakroom appears with a pre-filled text. Feel free to modify this text to add additional information, such as the departure time or a meeting point for example. Once the message is ready, just click on "Publish" (picture 6).
The composition and all the information related to the match appear in your changing room and the players receive a notification with your message (picture 7).

To add a player to the team, go to the "Members" tab and click on "Invite players" (picture 1).
Click on "Share Code" and choose the desired distribution channel (email, sms, messenger, etc.) (picture 2).
The player will receive a message with a link to our site where the team name, invitation code and links to the Android and iOS stores to download the application will be displayed.

Note: for each team, a default code exists (randomly generated). You can either use it right away or modify it to make it easier to remember. However, it must not contain spaces, and don't forget to click on "Save" once you have made the change.

To download an image, you must be placed in the "Changing room" tab before clicking on the image you wish to download (picture 1).
Once the image is opened, "Download" the image (picture 2).

To log out of the application, you must first click on your profile picture, located at the top left of the display (picture 1).
Once the menu opens, click on the "Logout" option before confirming (picture 2).

In order to follow your child's events without being counted in attendance, your team admin must put you in spectator mode.
To do this, he can consult the question "How do I get a player to become a spectator profile?"