Frequently Asked Questions

To edit an event, you must first be a team admin. In addition, when an event is modified, your members will automatically receive a notification to notify them.
Click on the “Events” tab.
Click on the three dots icon "..." of the event you wish to modify.
Then "Edit recurrences" for a recurring event.
This will take you to the event modification screen. Click on the “Confirm" button once you have made your changes.

To delete an event, you must first be a team admin. In addition, when an event is deleted, your members will automatically receive a notification to notify them.
Click on the “Events” tab.
Click on the three dots icon "..." of the event you wish to delete.
Then "Delete recurrences" for a recurring event.
You can then delete the desired event by clicking on "Delete".

To send a reminder notification manually, you must first be an admin of the team.
Click on the “Events” tab.
Click on the three dots “…” icon of the event you want to send a reminder notification for.
Select “Send Recall Notification”.
A reminder notification will automatically be sent to event participants who have not yet responded to their attendance.

Note: only recurring events can be canceled. One-off events or matches can only be deleted. You can then post a message in the team locker room to explain to your players the reason for this removal.

To cancel a recurring event, you must first be an admin of the team. In addition, when an event is cancelled, your members will automatically receive a notification to let them know.
Click on the "Events" tab.
Click on the three dots icon "..." of the event you wish to cancel.
You can now click on "Cancel this event".
Finally, click on "Confirm" to cancel this recurring event.

To leave a team, click on the "Team" tab.
Then "Leave the team".
To finalize your exit from the team, you just have to click on "Leave".

Note: To remove a player, spectator or other admin from a team, you must first be an admin of the team. In addition, the deleted member will automatically receive a notification.

Start by clicking on the "Team" tab. Then click on the "View members" button
Select the card of the player, spectator or admin you wish to remove.
Click on the three dots icon "..." of the player, spectator or admin you wish to remove from the team.
Then click on "Delete the team member" or on "Delete the team admin".
You can confirm the operation by clicking on the "Delete" button.

Note: To change a player into a team admin, it is necessary to be a team admin yourself. In addition, the member appointed as admin will automatically receive a notification to let them know.

Start by clicking on the "Team" tab. Then click on the "View members" button
Select the card of the member you wish to appoint as admin.
Click on the three dots icon "...".
Click on "Make members an admin".

To remove the admin rights, it is necessary to be an admin of the team. In addition, the member to whom you have withdrawn admin rights will automatically receive a notification.
Start by clicking on the "Team" tab. Then click on the "View members" button
Select the card of the admin concerned by the removal of admin rights.
Click on the three dots icon "...".
Click on "Remove Admin Rights".

Note: In order to remove your admin rights, you must have another admin on the team. If this is not the case, you must first appoint another admin before removing your rights.

To stop being an admin, you must first click on the "Team" tab. Then click on the "View members" button
Then you need to click on your own membership card.
Then click on the three dots icon "...".
Finally, click on the "Stop being an admin" button.

Note: When a player is named as a spectator, they are not counted on the event presence screens and no longer receive reminder notifications. However, he can still post and respond to posts in the team’s locker room. This status is ideal for relatives or friends who follow the team for example.

To change a player's profile to spectator, you must first be a team administrator.
Start by clicking on the "Team" tab. Then click on the "View members" button
Then click on the card of the team member you want to turn into a spectator profile.
Then click on the three dots icon "...".
Finally, click on the button "Make member a spectator".

Note: To make a player a member, you must be a team administrator and the player must be a spectator.

Start by clicking on the "Team" tab. Then click on the "View members" button
Then click on the card of the team member you want to make a member profile.
Then click on the three dots icon "...".
Finally, click on the button "Make member a player".

To change your team name, invitation code, sport, category, time zone or postcode, you must first be a team administrator.
Start by clicking on the "Team" tab.
Click on the icon representing a pen in a square, which allows you to modify the team. You'll find it at the top right of the team logo.
To make the desired changes, click on the sub-list concerned sub-list, modify the necessary details, then confirm by pressing the "Save" button.

To change the logo of your team, you must first be an admin of the team.
Start by clicking on the "Team" tab.
Click on your team's logo, located in the top centre of the page, to import the image of your choice.

To change your name, first name or email address, click on your profile picture on the top left.
Click on "Account settings" to access the settings of the selected account.
Cliquez sur « Informations personnelles » pour modifier votre nom ou votre prénom.
Click on "Connection information" to change your email address.
To make the desired changes, click on the sub-list concerned sub-list, modify the necessary details, then confirm by pressing the "Save" button.

Note: If you have changed your email address and need to reconnect to the application, you will need to use this new email address with your usual password.

To change your password, first click on your profile picture on the top left.
Click on "Account Settings" to access the settings of the selected account.
Click on "Connection information" and then on the "Password" sub-list.
All that's left is to enter your current password, set and confirm your new password and press the "Save" button.

To reset your password, click on the "Sign in" button on the home page.
Click on "Forgot your password?”
Enter your (active) e-mail address corresponding to your account and press "Validate".
You will receive an email that should allow you to reset your password by clicking on : "Click on this link to reset your password.
After clicking on the link, a second email will be sent to you with your new default password. It is mandatory to log in to the application again with this new password.
Once logged in, you can change the password yourself to a more familiar one if you wish (see Question: "How do I change my password?")

Note: it is possible that these emails will land in your spam folder, so please take a look at them if you do not receive anything in your main mailbox. Also, please flag these emails as non-spam so that the mailbox providers realise that these are important transactional emails and should not be in spam. Finally, if you still do not receive anything, it is possible that your email address is incorrect (and therefore unreachable by our server). In this case, please contact our support at support@teampulse.net and we will correct your email address manually.

To add your profile picture, first click on your profile picture at the top left.
Click on "Account settings" to access the settings of the selected account.
Then click on your profile picture to import the picture you want.

Note: to link your initial account with Facebook, you must first have logged in using the classic method by entering an email and a password. You do not need to have used the Facebook connection. Once your account has been linked to Facebook you can either log in using your email address/password or by using the Facebook login button.

Start by opening your profile by clicking on your profile picture at the top left.
Click on "Account Settings" to access the settings for the selected account.
Next, you need to click on the 'Login Information' button and finally on 'Link to Facebook'.

Note: only admins have the right to delete a publication other than their own. For the others, members or spectators, they can only delete their own publication. Moreover, if you delete a member's publication, the latter will automatically receive a notification to warn him.

In the "Cloakroom" tab, click on the three-dot icon "..." of the publication you want to delete.
Then click on "Delete publication".
All you have to do is confirm the deletion.
Please note: deleting a publication is irreversible.

Note: Even as an admin, a user cannot edit publications other than their own.

In the "Cloakroom" tab, click on the three dots icon "..." of the publication you wish to modify.
Then click on "Edit publication".
You only have to edit your publication before you "publish" it again.

To copy a publication you have to go to the "Cloakroom" tab, click on the three dots icon "..." of the publication you want to copy.
Then click on "Copy publication".

Note: only admins have the right to delete a comment other than their own. For the others, members or spectators, they can only delete their own comment. Moreover, if you delete a member's comment, the latter will automatically receive a notification to warn him/her.

In the "Cloakroom" tab, click on the icon with the three dots "..." of the comment you want to delete.
Then click on "Delete comment".

To copy a comment into a publication, in the "Cloakroom" tab, click on the three dots icon "..." of the comment you wish to copy.
Then click on "Copy comment".

Start by creating a publication. To do this, in the "Cloakroom" tab, click on "Share with your team".
All you have to do is click on the "Add pictures" button, choose your selection of photos and add your text before "Publishing" using the button at the top right of your screen.
You can choose a maximum of 5 pictures per publication.

Note: On Android, multiple images are selected in three steps. First, tap the “Add Pictures” button. Once in the photo screen, swipe your finger to the top of the screen. This will take you to the phone’s image library. Then, press and hold an image to enter multi-selection mode. Finally, tap the images you want to select.

To create a team, click on the team icon at the top left of your screen, just next to your profile photo.
Then click on "Create a team".
All you have to do is follow the instructions.
To join a team, click on the team icon at the top left of your screen at the top left of your screen, next to your profile photo.
Then click on "Join a team".
All you have to do is enter the code that an admin or a teammate will have given you beforehand.

Note: our newsletters are not intended to send you advertising but only to keep you informed about improvements and updates we make to the application. It also happens that some newsletters are classified as spam. We invite you to check the sender (contact@teampulseapp.fr) before reporting the email as non-spam.

To receive or not receive newsletters, first click on your profile picture at the top left.
Click on "Account settings" to access the settings of the selected account.
Then simply check or uncheck the "Allow newsletter" button.

To check if you have the latest version of the application, you must first click on your profile picture on the top left.
Click on "Account Settings" to access the settings for the selected account.
Then go to "Need help".
You now have the option to view your version of the application and check if you are up to date or not with the latest version available.
If you are not up to date, we invite you to download the latest version on Google Play or the App Store.

First of all, to add a recurring event, you have to be an admin of the team.
Go to the "Events" tab.
Click on the orange "Add" button in the top right-hand corner, to add a recurring event.
Click on "Create a recurring event".
All you have to do is enter the information related to the recurring event and click on the "Confirm" button.

First of all, to add a one-off event, you have to be a team admin.
Go to the Events tab.
Click on the orange "Add" button in the top right-hand corner, to add a one-off event.
Click on “Create a one-off event”.
Simply enter the information related to the one-off event and click on the “Validate” button.

First of all, to add a match, you have to be an admin of the team.
Go to the "Events" tab.
Click on the orange "Add" button in the top right-hand corner, to add a match.
Click on "Create a match".
All you have to do is enter the information related to the match and click on the "Confirm" button.

To call a match, you must first be a team administrator. What's more, you can only create a line-up or call-up for match-type events, and not for recurring or one-off events. recurring or one-off events.
Go to the "Events" tab and select the match for which you want to create a call-up.
Click on "Create a composition".
You can click on the different players to select them with the numbers corresponding to their positions for the match. corresponding to their positions for the match, and click on "Submit" once you have completed the line-up. is complete. Each player selected will then receive a push notification. You can also to publish the call-up directly in the Team Locker Room or to publish it later.
Si vous choisissez de la publier plus tard, vous serez de retour sur l'écran du match et vous aurez un bouton « Publier la composition » afin de la partager dans le Vestiaire de l'équipe au moment voulu.
If you choose to publish it later, you will be back on the match screen screen and there will be a 'Publish line-up' button so that you can share it in the team when you want.
The line-up and all the information relating to the match will then appear in the and the players will receive a second notification with your message.

Note: you can limit the number of participants for any event (new event or event already created). In addition, reservists are informed via a pop-up window when they indicate their presence and the maximum number of participants has already been reached. Notifications are automatically sent to reserve players when a place becomes available. Finally, you need to be a team administrator to be able to limit the number of participants.

To limit the number of participants in an event, go to the 'Events' tab.
Click on the "Add" button in the top right corner to add an event.
Click on "Create a recurring event".
Click on "Maximum number of participants".
Click on the desired number of participants before "Validate".
Finally, click on "Submit" to confirm the creation of your event. The procedure is exactly the same for an event that has already been created, except that you must first go to the edit section for the event in question (see Question 1 - How do I edit a one-off event, a recurring event or a match?)

Note: You can add additional information for any event (new event or event already created). In addition, you must be a team admin to be able to add additional information to an event.

To add additional information to an event, go to the 'Events' tab.
Click on the 'Add' button at the top to add an event.
Click on "Create a recurring event".
Click on "Additional information".
Enter the desired information (such as meeting time, meeting place, link to a URL, carpooling, etc.) and then "Submit".
Finally, click on "Submit" to confirm the creation of your event. The procedure is exactly the same for an event that has already been created, except that you must first the event in question (see Question 1 - How do I edit a one-off, recurring or match event? one-off event, a recurring event or a match).

Note: you can select event participants for any event any event (new event or event already created). In addition, you need to be a team admin to select participants for an event.

Go to the "Events" tab.
Click on the "Add" button at the top to add an event.
Click on "Create a recurring event".
Click on "Select participants".
Click on the participants you wish to invite to your event before clicking on "Validate".
Finally, click on "Submit" to confirm the creation of your event. The procedure is exactly the same for an event that has already been created, except that you must first the event in question (see Question 1 - How do I edit a one-off, recurring or match event? one-off event, a recurring event or a match).

To communicate and interact in an event-specific chat room, go to the "Events" tab and click on the event concerned. "Events" tab and click on the event in question.
Then click on "View the discussion".
To enter your message, click on the input bar at the bottom of the page. A a message has been posted in the event chat room, you can access the discussion in two ways. discussion in one of two ways.
Either in the same way as above (by going to the event in question and clicking on then clicking on "View discussion"),
Or by clicking directly on the "Chat" icon at the top right, next to the "Notifications" icon. next to the 'Notifications' icon. This will give you access to a list of all your chat rooms, including those linked to events, with the date and title of the event concerned. including those linked to events, with the date and title of the event concerned.
These chat rooms dedicated to events are very practical for discuss information relating to the training event in question, avoiding messages getting lost in the group conversations.

To add a player to the team, go to the "Team" tab and click on the "logo" to the right of the view members button. You can now invite players by clicking on "Share code". Finally, choose the desired distribution channel (email, sms, messenger, etc.).
The player will receive a message with a link to our website where he/she will be shown the team name, the invitation code and the links to the Android and iOS stores to download the application.

Note: For each team, a default code exists (randomly generated). You can either use it right away or change it to make it easier to remember. However, it should not contain any spaces, and don't forget to click on "Save" once you have made the change.

To download an image, go to the “cloakroom” tab and click on the three dots “…” at the top right of the image you want to download.
Finally click on “Save Image”

Note: adding one or more other accounts makes the application easier to use for parents managing several children for example. Indeed, it allows users to use different accounts simultaneously on the application without having to disconnect / reconnect. Each account is accessible in just two clicks. Finally you will receive notifications on all your accounts.

To add another account, first click on your profile picture at the top left.
Then click on "Add an account".
You have three options:
Either "Use an existing account", and then log in using your your other account.
Or "Create a new account" and then either "Sign up with Facebook" or "Sign up with your email address".
In the latter case, all you have to do is enter the information requested and click on "Create an account". A little additional information: you cannot create a new account with an address that is already in use. You will need to enter a different address from the one you used for your first account. If you don't have one, use the same address by adding _1 at the end. This will enable you to create the account. However, password recovery does not work with this email address. If you forget your password, please contact us directly at at the following address: support@teampulse.net
Once you've added your new account, it's easy to change accounts. account. To do this, please see question "39 - How do I switch from one account to another once I have once you've added all your accounts?

To change your account, first click on your profile picture on the top left.
Then, simply click on the account you want.

To log out of the application, you must first click on your profile picture located on the top left.
Click on "Account settings" to access the settings of the selected account.
Once the menu is open, click on the "Logout" tab to log out of the selected account.

Note: If you have added multiple accounts, you will need to log out of all your accounts in order to be completely disconnected from the application.

If you are a parent and you manage several children within the application, we have set up an exclusive tool to simplify your life: the multi-account.
You will be able to add each of your children's accounts only once. To do so, you can consult the question “38 - How do I add another account?”
Then you can switch between their different profiles in just 2 clicks. To do this, you can consult the question “39 - How do I switch from one account to another, once you have added your different accounts?”
To follow your child's events without being counted in the attendance, your team's admin must set you to spectator mode.
To do this, your admin can consult the question "10 - How do I switch a player to spectator profile?"

Deleting the application on your old device does not delete your account.
On your new device, you just need to reconnect to your old account, with your email address and the password you had chosen, or with the connection method you had used (Apple Connect or Facebook Connect).

In order not to distort the statistics and to avoid errors in absences, you only need to include those who are invited to the session in small groups.
In this case, people who are not invited are not counted and therefore not counted in the absences. (See question 34)

It is not possible to change the day of a recurring event once it has been created.
If you want to change the day of the event, the easiest way is to delete it and recreate a new one by selecting the desired day.

If a member of your team does not appear as a participant in an event, this is probably due to the fact that the event was created before this new member was accepted into the team. because the event was created before the new member was accepted into the team.
It is also possible that a specific selection of participants has been made for this event, i.e. the whole team has not been included by default. for this event, i.e. the whole team has not been included by default.
To resolve this, you will need to modify the event in question and add this member to the list of participants. (See Question 34 - "How do I select participants for an event? event").

You must first appoint another administrator.
To do this, you need to change the status of one of your team members, by going to the details of the member you wish to make an administrator and, via the option menu, add the administrator rights to them. (See question 7 - How to change a player into a team administrator?)

If you only see past events, you must have clicked on the "past events" button.
so you just need to click again on the back arrow at the top left to return to the basic listing which contains the current events and all future events.

Only an administrator can change a player's status (present or absent) when the event in question has ended. To do this, an attendance correction must be made directly on the event in question.
If the event has been successfully completed, you can click on the event card to find a you'll find an "Attendance correction" section.
All you have to do is search for the player concerned and change his or her attendance or absence status. or absence status. You can also add reasons for a player's absence in order to justify their absence or not.

To do this, a selection of participants needs to be made for each of your different events.
When selecting participants (see Question 34 - "How do I select participants for an event?"), simply uncheck yourself from the list to avoid being participants in the event.
However, as the administrator, you will still be able to view and manage all aspects of the event.

You can delete your account directly from the application.
Start by opening your profile by clicking on your profile image at the top left.
Click on "Account settings" to access the account settings.
Next, simply click on the "Login information" button and then "Delete my account". "and then "Delete my account".
Once this has been done, everything is done automatically so that all your data is deleted or anonymised to comply with the law. or anonymised to comply with the law.

Yes, you can do it without any problem, there's no limit to it.
For example, both the mum and dad of a player can be connected to their child's account and manage both their availability.

No, there is no limit on TeamPulse, and everything is completely free.
There is no limit to the number of members, no limit to the number of teams, accounts etc.

Invitations are only possible on match-type events, and not on classic one-off events.
To see this, you must have a cup icon on the event in question when you look at the list of your events.
If the icon is otherwise a calendar, it is a one-off event and that is why you do not have the player summons button.

It is possible for our team to add a sport that is not in the list of available sports.
For this, we invite you to contact us on our support: support@teampulse.net.
but for your sport to be added, you must provide us with the complete list of official age categories for this sport.

To do this, you need to use the "Attendance display" section when creating or an event.
The administrator will then have 3 choices:
Either display everyone's attendance details in full, or display only only the total number of participants in the event without displaying their names, or nothing at all. or display nothing at all

To do this, you need to contact us on the support: support@teampulse.net and we do the handling manually.

It is only possible to replace a photo with another one and not to delete the profile photo and put "none".

No, the deletion is final.
This is why we ask you to confirm the deletion twice, once by copying a text.
However, you have the possibility of creating another one.

Premium support puts you on a priority list for questions and support requests.
With premium support we are committed to providing a response within 24 working hours.